Terms of Service

General Terms and Conditions

ARTICLE 1 – DEFINITIONS

In these General Terms and Conditions, the following definitions apply:

  • Cooling-off period: The period during which the consumer can exercise their right of withdrawal.

  • Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur.

  • Term transaction: A distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time.

  • Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

  • Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.

  • Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: An agreement concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

  • Means of distance communication: Means that can be used to conclude a contract without the consumer and entrepreneur being together in the same room at the same time.

  • General Terms and Conditions: These General Terms and Conditions of the entrepreneur.Linguee+1fkgroup.com+1

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Address: Unit 1005, 10/F, Boss Commercial Center, 28 Ferry Street, Yau Ma Tei, Kowloon, Hong Kong
Email: info@nicolleparis.fr
Phone number: +44 7537 146854business.trustedshops.com+12Reverso Context+12Linguee+12

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be viewed at the entrepreneur's premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply accordingly, and the consumer can always invoke the applicable provision that is most favorable to them in the event of conflicting General Terms and Conditions.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the agreement and these General Terms and Conditions will remain in force for the rest, and the provision in question will be replaced immediately by a provision that approximates the purpose of the original as closely as possible.

Situations not covered by these General Terms and Conditions should be assessed 'in the spirit' of these General Terms and Conditions.gtweed.com+3mobiliscase.com+3Château Beauchêne+3

Ambiguities about the interpretation or content of one or more provisions of our General Terms and Conditions should be interpreted 'in the spirit' of these General Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images accompanying products are a true representation of the products offered. However, the entrepreneur cannot guarantee that the colors shown correspond exactly to the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

  • The price, excluding customs clearance costs and import sales tax. These additional costs are borne and at the risk of the customer. The postal and/or courier service will apply the special provisions applicable to postal and courier services concerning imports. This applies if the goods are imported into the destination country of the Union, which is the case here. The postal and/or courier service collects the VAT (whether or not collected simultaneously with the customs clearance fees charged) from the recipient of the goods.

  • Any shipping costs.

  • The manner in which the agreement will be concluded and what actions are necessary for this.

  • Whether or not the right of withdrawal applies.

  • The method of payment, delivery, and execution of the agreement.

  • The period for accepting the offer or the period within which the entrepreneur guarantees the price.

  • The level of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used.

  • Whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer.

  • The way in which the consumer, before concluding the agreement, can check and, if desired, correct the data provided by them under the agreement.

  • Any other languages in which the agreement can be concluded in addition to German.

  • The codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically.

  • The minimum duration of the distance contract in the event of a contract for continuous or periodic delivery of products or services.

Optional: available sizes, colors, type of materials.

ARTICLE 5 – THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can, within legal frameworks, inform whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to the execution.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  1. The visiting address of the entrepreneur's establishment where the consumer can lodge complaints.

  2. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.

  3. Information about existing after-sales service and guarantees.

  4. The information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement.

  5. The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL When purchasing products, the consumer has the right to cancel the contract within 30 days without providing any reason. This cooling-off period begins the day after the consumer, or a representative previously designated by the consumer and notified to the trader, receives the product. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product to the trader along with all accessories and – if reasonably possible – in its original condition and packaging, in accordance with the trader’s reasonable and clear instructions.

To exercise the right of withdrawal, the consumer must notify the trader in writing (email or letter) within 14 days of receiving the goods. After this notification, the consumer must return the product within 14 days. The consumer must be able to provide proof that the goods were returned on time, for example with a shipping receipt. If the consumer does not notify the trader or return the product within the stated timeframes, the purchase becomes binding.

ARTICLE 7 – RETURN COSTS IN CASE OF WITHDRAWAL If the consumer exercises their right of withdrawal, the cost of returning the product shall be borne by the consumer. If the consumer has already paid for the order, the trader will refund the amount as soon as possible and no later than 14 days after cancellation, provided that the product has been received back or the consumer has provided sufficient proof of return.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL The trader may exclude the consumer’s right of withdrawal for products described in paragraphs 2 and 3, provided this exclusion is clearly stated in the offer before the contract is concluded.

Exclusion is only possible for products that:

  1. Are made to the consumer’s specifications;

  2. Are clearly personal in nature;

  3. Cannot be returned due to their nature;

  4. Deteriorate or expire rapidly;

  5. Have prices that depend on financial market fluctuations beyond the trader’s control;

  6. Are individual newspapers or magazines;

  7. Are audio/video recordings or computer software with broken seals;

  8. Are hygiene-sensitive items with broken seals.

Exclusion is also possible for services:

  1. Related to accommodation, transport, catering, or leisure activities to be provided on a specific date or within a specific period;

  2. That began with the consumer’s express consent before the end of the cooling-off period;

  3. Related to betting and lotteries.

ARTICLE 9 – PRICING During the validity period stated in the offer, the prices of the products or services will not be increased, except for changes in VAT rates.

Contrary to the above, the trader may offer variable prices for products or services whose prices are subject to fluctuations in the financial market beyond the trader’s control. This possibility and the indicative nature of prices must be stated in the offer.

Price increases within three months after the contract’s conclusion are only allowed if based on legal regulations. Price increases after three months are only allowed if the trader has stipulated it and:

  1. They result from legal regulations; or

  2. The consumer has the right to cancel the contract from the day the increase takes effect.

Delivery takes place outside the EU. According to UK VAT legislation (based on the 1968 Sales Tax Act, Section 5, paragraph 1), VAT is not charged to the trader. Import duties and VAT may be collected from the customer by the postal or courier service.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the case of printing errors, the trader is not obliged to supply the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY The trader guarantees that the products and/or services comply with the contract, the specifications listed in the offer, reasonable standards of quality and/or usability, and existing legal regulations at the time of contract formation. If agreed upon, the trader also guarantees that the product is suitable for uses other than normal use.

Any additional warranty from the trader, manufacturer, or importer does not affect the consumer’s statutory rights.

Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Products must be returned in their original packaging and unused condition.

The warranty period provided by the trader corresponds to the manufacturer's warranty period. However, the trader is not liable for the product’s suitability for specific individual applications or any advice regarding use.

The warranty does not apply if:

  • The consumer has repaired/modified the product themselves or through third parties;

  • The product has been subjected to abnormal conditions, misuse, or not handled in accordance with instructions;

  • The defect results from government regulations on materials used.

ARTICLE 11 – DELIVERY AND PERFORMANCE The trader will take the utmost care when accepting and fulfilling product orders. The place of delivery is the address provided by the consumer.

In accordance with Article 4, the trader will fulfil accepted orders promptly and within 30 days, unless a longer delivery period has been agreed upon with the consumer.

If delivery is delayed or cannot be executed (in part or in full), the consumer will be informed within 30 days after placing the order. In such cases, the consumer may cancel the contract at no cost and is entitled to compensation.

In the case of cancellation, the trader will refund the amount paid by the consumer within 14 days.

If delivery of a product proves impossible, the trader will make an effort to deliver a replacement item. This will be clearly communicated. The right of withdrawal also applies to replacement items. Return costs are borne by the trader.

The risk of damage or loss rests with the trader until delivery to the consumer or a pre-designated representative.

ARTICLE 12 – DURATION, TERMINATION, AND RENEWAL

Termination:

  • The consumer may terminate an indefinite contract for the supply of products/services at any time with a notice period not exceeding one month.

  • The consumer may terminate a fixed-term contract at the end of the agreed term with a notice period of up to one month.

  • Termination can occur at any time and must be made using the same method it was entered into.

Renewal:

  • Fixed-term contracts for regular delivery cannot be automatically renewed.

  • Exception: fixed-term contracts for newspapers/magazines can be renewed once for up to 3 months if the consumer can cancel at any time with one month’s notice.

  • Contracts for regular delivery can only be automatically renewed for indefinite periods if the consumer can cancel at any time with a notice period of up to one month.

  • Trial or introductory subscriptions end automatically.

Contracts lasting more than one year can be cancelled after one year with one month’s notice.

ARTICLE 13 – PAYMENT Unless agreed otherwise, amounts owed by the consumer must be paid within 7 working days from the start of the cooling-off period. For service contracts, this period starts upon confirmation.

The consumer is responsible for reporting any inaccuracies in payment details immediately.

In case of late payment, and subject to legal limitations, the trader may charge reasonable costs if these were communicated in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE Complaints about contract performance must be submitted to the trader clearly and completely within 7 days after the consumer discovers a defect.

The trader will respond within 14 days of receipt. If more time is needed, the trader will provide an acknowledgment and estimated response time.

If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute resolution procedures.

A complaint does not suspend the trader’s obligations unless confirmed in writing. If a complaint is found valid, the trader will replace or repair the product at no cost.

ARTICLE 15 – DISPUTES All agreements between the trader and the consumer are governed by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – SMS MARKETING By opting into SMS marketing from Nicolle Paris at checkout or via subscription tools, you agree to receive recurring SMS messages (including order updates and cart reminders), promotional offers, and transactional messages such as review requests. This applies even if your phone number is on a state or federal do-not-call list. Message frequency may vary.

Consent is not a condition of purchase. To opt out, reply STOP to any SMS or use the unsubscribe link in our messages. Alternative opt-out methods will not be accepted. Standard message and data rates may apply.

For help, reply HELP to any message or contact us at https://www.nicolleparis.fr/pages/contact.

We may change our SMS sending numbers at any time, and messages sent to outdated numbers may not be received.

To the fullest extent permitted by law, we are not responsible for undelivered or misdirected messages, or for actions taken based on message content.

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